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How it works

Parking your carBefore your trip

Hover over each step to read more information.

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Parking your carAfter your trip

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Parking Your Car before Your Trip

  1. Use our easy booking form to reserve and pay for your car parking. You’ll receive a confirmation email from us with the details of your car parking reservation. Please print the confirmation email and present it upon arrival to speed up the process.
  2. On the day of your trip, you should plan to arrive at our car park 30 – 40 minutes before you are due to check-in at the airport. The car park is located at 14 Airpark Drive (Heartland Hotel Auckland Airport). When you arrive, park in the designated short-term parking area just outside the Hotel Reception entrance.
  3. Let Hotel Reception know that you have a car parking reservation. You will be given an Access Card and a parking permit to display on your dashboard.
  4. Drive your car to the parking entry gate and swipe the Access Card to gain access through the boom gate. The entry gate is approximately 30m away from the Hotel Reception. Park your car according to the map illustration provided in your email confirmation and place your parking permit on your dashboard.
  5. Drop the access key in the drop box provided at the boom gate entry. Now return to Reception (2-minute walk) to wait for the next available airport shuttle, which departs approximately every 30 minutes. Please note that the Shuttle Service is used by both Airpark customers and Hotel guests. This means that waiting times may be longer than expected during peak periods.

That’s it – enjoy your trip! We’ll see you when you get back.

Picking Up Your Car after Your Trip

Welcome back! Please follow these instructions when you arrive back in Auckland

Important note: If your flight has been delayed, you may need to pay an additional amount. Please settle your account at Hotel Reception so your Access Card can be updated.

  1. Once you’ve returned from your trip and collected your baggage (and cleared customs for international flights), phone Heartland Hotel Reception (0800 404 204 or +64 9 280 0470) to request a pickup by our Airpark shuttle.
  2. Proceed to the shuttle waiting area. For domestic flights, the shuttle stop is outside Door 7 or 8 near the pedestrian crossing. For International arrivals, the shuttle stop is located outside of Door 5 or 8, head across the pedestrian crossing following the signage 'Car Rentals / All Shuttles', wait in the 'All Shuttles' zone 1. A shuttle marked ‘Heartland Hotel’ will pick you up. Once at the Hotel, please report to Reception to check the car out. If your flight was delayed, there may be an outstanding fee to pay. You will need to settle this with Reception before leaving so that your Access Card can be updated accordingly.
  3. You may then proceed to the car park to collect your car. Locate your car and drive to the exit gate. Swipe the Access Card to lift the boom.
  4. Place the Access Card in the box provided at the gate. 

If you have any questions, please refer to our FAQ section. You may also phone or email us – we’re always happy to help!